Frequently asked questions

Where can I buy your products?

Lace Furniture products are only available as online purchases. We do promote our products via a number of selected interior design practices.   From time to time we do exhibit at Natiobal Design and Interior exhibitions - please follow us of Facebook and Twitter to recieve updates for your calendar.

How do I contact you?

Please contact us via the enquiries page at the following link

contact us small

Returns

Items can only be returned on the basis of defective quality. As we quality check every item before despatch this is very unlikely to happen, although we are not liable for transportation by third party couriers. Please check all packaged items carefully on receipt from third party couriers to ensure no damage to the package has occurred.  Off the shelf standard items in perfect condition can be returned at the expense of the purchaser within 7 working days of purchase. Please refer to our terms and conditions via the link below.

terms and conditions small

How do I pay?

Bank transfer or Paypal. 

Can you create made to measure designs?

Yes we can. We are very aware that customers at times need furniture that fits perfectly into an alcove, under a window, between walls and doorframes, or to display certain items. We would be delighted to hear from you with your requirements. As most of our furniture is made to order we can often manufacture these items as part of our normal manufacturing process.

bespoke designs

Do you create personalised designs with my design, brand or logo?

Yes we do. We aim to provide the ultimate personalised wall furniture solutions for the home, restaurant, hotel chain or office. We can provide an exact colour match service - simply send us a material, fabric sample or image of the colour you tequire and we will do the rest. We can also design products based on your own graphic design, photograph, or a simple sketch on the back of a napkin. Imagine Lace Furniture with you own name or company logo incorporated into the design as one example. Challenge us with your ideas and we will do the rest.

personalised designs

Do you offer discounts?

Yes we do, individual furniture discounts are regularly shown within the product details for every range. We also offer discounts for second or third furniture items. If you cant find the offers easily just contact us for details via the enquiries page.

Do you have facebook and twitter?

Yes we do. Please click on the following links

facebook image web      twitter image web

How long before I receive my furniture?

Depends on whether it is a stock item, or whether it is a bespoke non standard item. No later that 6 weeks.

Delivery time

As above. 

Do you install your products?

Yes we do. Installation costs are provided on request based on geographical distance from the Head Office in the Midlands. Installation time never exceeds 45 minutes (per single unit), and this is based on carriage into the property, unpacking, installation, removal and disposal of packaging, and clean up. Large and complex furniture may take slightly longer. Please contact us via the enquiries form for details. A minimum installation and delivery fee of £99.00 plus VAT applies for every order.

Do we export products and furniture?

 Yes we do. We receive requests from many countries - Alpine Lodges in the Swiss Alps to Mid West USA, Spain, Portugal even Cyprus. Prices vary depending on product weight and size, as well as chosen method of transportion ie aeroplane or shipping transfer. Import duties taxes also apply. Please contact us via the enquiries form and we will guide you through this process. 





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Testimonials

The team at Lace Furniture have received some excellent testimonials from happy customers, celebrities and companies. A selection are shown below.

"As a group of real estate professionals we are constantly on the look out for creative designs and ideas especially for a drab feature as radiators. And here comes couturecases with a solution. The best way to describe their products are Unique with a very high degree of personalisation to suit everyone's tastes right from the everyday radiator to a high spec 'centre of the room' feature.They sure have made my designer's job easier". - Deepak Ahuja, Director, Upper Berkeley Management, London.


"Hottest cases on the planet" - Braggables Team Blog, Austrailia

"La firma inglesa Couture Cases llega en nuestra ayuda con sus nuevos productos: cubrerradiadores de diseño para ocultar los radiadores de nuestra vista, al tiempo que se pone una nota muy decorativa en cualquier espacio. El secreto está en la gran variedad de diseños y materiales que podemos escoger.

Una vez más, la tecnología digital se pone al servicio de la decoración para crear todo tipo de motivos decorativos. Se pueden emplear cientos de imágenes, e incluso emplear nuestras propias fotografías. Pero hay mucho más. La firma Couture Cases propone diseños lisos realizados en material vinílico, con colores neutros o muy llamativos; o imágenes primaverales de motivos florales para poner una nota fresca en casa; o ¿por qué no usar la bandera Union Jack, tan de moda en decoración últimamente? Las posibilidades son infinitas." - Decorablog, Spain. http://www.decorablog.com/cubrerradiadores-de-diseno-que-crean-ambiente/

"'Having worked with Architects and Interior Designers these couture covers are the most amazing I have seen in my whole career.

I highly recommend them to anyone wanting a high quality way to completely change their living space. These couture covers uplift any room" - Wayne de Wet (Multiple award winning decorator, Grand Winner Dulux Select Decorator of the year 2011)

"So weird how this hasn't been widely adopted before! Radiators a boring necessity, well not anymore!" Eastside Properties.


"I'd never seen anything like it. Truly love the uniqueness of it and yes they are pretty amazing" LHI Designer.


"Very creative. I like the ones with fabric. Kind of gives the radiator the feel of a unique piece of furniture" Judy Moore, Home and Lifestyle expert, author, blogger.


"Absolutely stunning" - Caroline Holder, Interior Designer

@CoutureCasesLtd Just discovered your range of radiator covers via @passionforhomes. Ourselves & sister company @LMHeating are big fans! LandmarkLofts

"A radiator as a stylish interior design statement? Really?! Oh yes..... totally amazing aren't they, stylish and cool" Jo Ridout, Director, Passion for Homes

@[email protected]@juliakendell Loved the rad covers. Great makeover. Busy weekend. Karen Julien, Painter, Decorator, Wall Artist.

@CoutureCasesLtd: It’s another ‘cover up’ from 60 minute makeover team Peter Andre & Julia Kendell today @ITV60MM.”- great job, thank you! Julia Kendell, Onscreen Interior Designer



“it was difficult to find high quality furniture, that was thought provoking yet didn’t cost a small fortune. Couture cases seem to have found the mix” - Roger and Claire, Qatar.

"We were passionate that we didn’t want what everyone else had – we wanted to stand out from thecrowd.” - Tim and Claire, London

"Excellent product, looks stunning, everyone waiting to see my crystal radiator cover. If you like something different, this is it." - Linda Shea, Canary Wharf

(Before and after at Linda's hiding the radiator....... Linda, thank you very much for your warm hospitality...and the wine & chocolates...)

 

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