Frequently asked questions
- Published in Gallery
Where can I buy your products?
Lace Furniture products are only available as online purchases. We do promote our products via a number of selected interior design practices. From time to time we do exhibit at Natiobal Design and Interior exhibitions - please follow us of Facebook and Twitter to recieve updates for your calendar.
How do I contact you?
Please contact us via the enquiries page at the following link
Returns
Items can only be returned on the basis of defective quality. As we quality check every item before despatch this is very unlikely to happen, although we are not liable for transportation by third party couriers. Please check all packaged items carefully on receipt from third party couriers to ensure no damage to the package has occurred. Off the shelf standard items in perfect condition can be returned at the expense of the purchaser within 7 working days of purchase. Please refer to our terms and conditions via the link below.
How do I pay?
Bank transfer or Paypal.
Can you create made to measure designs?
Yes we can. We are very aware that customers at times need furniture that fits perfectly into an alcove, under a window, between walls and doorframes, or to display certain items. We would be delighted to hear from you with your requirements. As most of our furniture is made to order we can often manufacture these items as part of our normal manufacturing process.
Do you create personalised designs with my design, brand or logo?
Yes we do. We aim to provide the ultimate personalised wall furniture solutions for the home, restaurant, hotel chain or office. We can provide an exact colour match service - simply send us a material, fabric sample or image of the colour you tequire and we will do the rest. We can also design products based on your own graphic design, photograph, or a simple sketch on the back of a napkin. Imagine Lace Furniture with you own name or company logo incorporated into the design as one example. Challenge us with your ideas and we will do the rest.
Do you offer discounts?
Yes we do, individual furniture discounts are regularly shown within the product details for every range. We also offer discounts for second or third furniture items. If you cant find the offers easily just contact us for details via the enquiries page.
Do you have facebook and twitter?
Yes we do. Please click on the following links
How long before I receive my furniture?
Depends on whether it is a stock item, or whether it is a bespoke non standard item. No later that 6 weeks.
Delivery time
As above.
Do you install your products?
Yes we do. Installation costs are provided on request based on geographical distance from the Head Office in the Midlands. Installation time never exceeds 45 minutes (per single unit), and this is based on carriage into the property, unpacking, installation, removal and disposal of packaging, and clean up. Large and complex furniture may take slightly longer. Please contact us via the enquiries form for details. A minimum installation and delivery fee of £99.00 plus VAT applies for every order.
Do we export products and furniture?
Yes we do. We receive requests from many countries - Alpine Lodges in the Swiss Alps to Mid West USA, Spain, Portugal even Cyprus. Prices vary depending on product weight and size, as well as chosen method of transportion ie aeroplane or shipping transfer. Import duties taxes also apply. Please contact us via the enquiries form and we will guide you through this process.
